Delivery

We process our orders quickly: same day or the next working day. You will receive an email confirming dispatch of your order. If tracked is chosen Royal Mail will inform you of delivery times via email.

Shipping Cards, Letters and Scrolls

UK : We charge £1.65 for cards first class Royal Mail Letter (This is not tracked) this applies for cards only

For letters the charge is for a large letter as this will be sent in a protective envelope – The cost for this is £2.65 (This is not tracked)

Royal Mail Tracked 24 : 1-2 working days – £3.50 for letters and cards. £4.19 for scrolls

Royal Mail Tracked 48 : 1-3 working days – £2.70 for cards and letters. £3.39 for scrolls

Royal Mail Special Delivery: Next Working Day Delivery (Orders Placed on a Mon-Thursday)- £7.85(This requires a signature) – Orders need to be placed by 11 am Monday to Thursday to receive the next day. Example: If a Next Day Delivery order is placed on a Friday after 11 am it won’t be dispatched until Monday. Before 11 am it will be dispatched but may not arrive until Monday.

Shipping Cards

USA / Australia / New Zealand : We post by AIRMAIL (‘International Standard’). Typically this takes TWO WEEKS to arrive but please allow THREE WEEKS as there often seems to be delays in customs. 

We believe that there is no import duty or local tax to pay on orders below $800 US dollars on USA orders or $1000 AUS/NZ dollars for Australian or New Zealand orders. The cost for this is £10.75.

Europe within EU: The cost is £10.75. We post by AIRMAIL (‘International Standard’) which should mean delivery in approximately 7-10 days  but please ALLOW TWO WEEKS. Please be aware of potential local taxes / duties being charged.

Security

This website is highly secure. Every single page on our website is encrypted and secure, not just our checkout pages. You will see that each page starts with ‘https://’. Our web site is Level 1 PCI compliant and uses 128 bit SSL certificates (as used by large banks) to keep sensitive data secure. Payments are handled by Stripe, Apple Pay and Paypal we have no access to credit card details.

Privacy

We take your privacy seriously. Any information provided by you will be used solely for the purpose of operating the website and providing the services and products to you. We fully embrace the new GDPR (General Data Protection Regulations) law. We will only ever send you marketing emails if you have specifically opted in to receive such marketing. 

Returns

We hope that you will be delighted with your purchase(s). However if you change your mind, you can return any unwanted card(s) to us within 14 days of purchase, undamaged and in the original cellophane wrapper (if appropriate), for a full refund.

Cancellation

You can cancel your order within 1 hour of placing an order. As all the cards and letters are handwritten we are unable to offer a refund.

Damaged Goods

In the unlikely event that your cards arrive damaged, please contact us as soon as possible. We usually ask that the damaged card(s) are returned to us so that we can claim compensation from Royal Mail. We will offer a replacement card(s) or letters or a full refund.

Our address

Handwritten Cards

9 Mill Lane, Trotton, Petersfield Hampshire GU31 5JS United Kingdom