Delivery

We process our orders quickly: same day or the next working day. You will receive an email confirming dispatch of your order. 

Shipping

UK : We charge £1.35 for first class Royal Mail (This is not tracked)

Royal Mail Tracked 48: 1-3 working days – £2.70

Royal Mail Special Delivery: Next Day Delivery (Mon-Sat)- £8.00

USA / Australia / New Zealand : We post by AIRMAIL (‘International Standard’). Typically this takes TWO WEEKS to arrive but please allow THREE WEEKS as there often seems to be delays in customs. 

We believe that there is no import duty or local tax to pay on orders below $800 US dollars on USA orders or $1000 AUS/NZ dollars for Australian or New Zealand orders. The cost for this is £10.75.

Europe within EU: The cost is £10.75. We post by AIRMAIL (‘International Standard’) which should mean delivery in approximately 7-10 days  but please ALLOW TWO WEEKS. Please be aware of potential local taxes / duties being charged.

Security

This website is highly secure. Every single page on our website is encrypted and secure, not just our checkout pages. You will see that each page starts with ‘https://’. Our web site is Level 1 PCI compliant and uses 128 bit SSL certificates (as used by large banks) to keep sensitive data secure. Payments are handled by Stripe, Apple Pay and Paypal we have no access to credit card details.

Privacy

We take your privacy seriously. Any information provided by you will be used solely for the purpose of operating the website and providing the services and products to you. We fully embrace the new GDPR (General Data Protection Regulations) law. We will only ever send you marketing emails if you have specifically opted in to receive such marketing. 

Returns

We hope that you will be delighted with your purchase(s). However if you change your mind, you can return any unwanted card(s) to us within 14 days of purchase, undamaged and in the original cellophane wrapper (if appropriate), for a full refund.

Cancellation

You can cancel your order at any time before dispatch for a full refund.

Damaged Goods

In the unlikely event that your cards arrive damaged, please contact us as soon as possible. We usually ask that the damaged card(s) are returned to us so that we can claim compensation from Royal Mail. We will offer a replacement card(s) or a full refund.

Our address

Handwritten Cards

9 Mill Lane, Trotton, Petersfield Hampshire GU31 5JS United Kingdom